Work in progress…
HOW CAN I ACCESS LTF AS AN APP ON MY PHONE?
Add our web app to your phone to check for offers on the move and check your progression
In all cases, the website you need to browse to is https://www.loyaltofylde.co.uk/login/
Make sure you rename the shortcut “Loyal to Fylde”
Apple devices (Iphone/Ipad):
You can follow the instructions here:
You can follow the instructions listed here as it details the steps for various browsers:
HOW DOES IT WORK?
Present your card at point of sale at any participating retailer. They will scan your card and issue your points/rewards. You can choose to redeem the reward on the spot or use it the next time you shop there.
You can also use this point of interaction to be informed of your progress in that particular outlet.
HOW MUCH DO I NEED TO SPEND TO EARN 1 POINT?
It will never be lower than £1/point. Retailers may choose at their discretion to run boosts at any time.
WILL I NEED A LOYALTY CARD FOR EACH RETAILER?
No, you will use just one card across all participating retailers.
HOW / WHEN WILL I RECEIVE MY CARD?
We aim to have your card delivered within 2-3 working days of receipt of order to the address given during registration.
CAN I USE POINTS COLLECTED IN ONE RETAILER IN ANY OTHER RETAILER?
No, points/loyalty gained in any given retailer will only be redeemable at that business. This allows you to build towards multiple loyalty rewards across The Fylde throughout the year and ensures that the retailers are only rewarding you for your continued loyalty to them.
I DON'T HAVE THE INTERNET, CAN I STILL JOIN?
Yes, we offer a plastic card for this reason. Registration is done online and can be complete at any participating store – look out for the Loyal to Fylde window sticker to quickly identify one of our retailers.
WHAT INFORMATION ABOUT ME CAN THE RETAILERS SEE?
Just your name upon scanning your card.
WHAT IF A RETAILER REMOVES AN OFFER BEFORE IT EXPIRES?
The offers stated on our website are owned by the retailers. They are all able to set an expiry date on any offer they run to help you decide whether you wish to begin committing to that offer. This is their commitment to you, not a commitment of Loyal to Fylde.
If in the unfortunate case of a retailer changing an offer before the expiration date that is between the retailer and the consumer. Loyal to Fylde can not intervene in any such situation – we are providers of the platform. We would however judge whether to allow a repeat offender to continue their membership with us as it is not the kind of behaviour we would encourage.
WHAT IF A RETAILER IS UNABLE TO AWARD POINTS?
If a retailer is advertising offers yet is unequipped to issue you points please understand that we have provided all equipment/access to them. Various outlets have chosen to use their own in-store pc/computer/tablet to run our platform and is their responsibility to honour the points earned.