RETAILERS

In the increasingly competitive and crowded business space, customer loyalty programmes could be what differentiates you from your competitors – and what keeps your customers sticking around. We offer features to attract new customers in addition to retaining existing ones.

The following local businesses have already expressed interest in joining our Programme.  Join them today by pre-registering below.

Customer loyalty programmes help you keep customers engaged with your business — which plays a huge role in the likeliness of your customers sticking around, and how much they’re going to spend.

These days, customers are making purchase decisions based on more than just the best price — they’re making buying decisions based on shared values, engagement, and the emotional connection they share with a brand. Customer loyalty programmes are a great way to engage with customers beyond just the point of purchase; to interface on shared values, and to provide even more value to customers — making them happier and more likely to keep returning to you.

Accenture: “Members of customer loyalty programmes typically spend up to 18% more than other customers.”

Bain & Co: “Customer loyalty leads to profits.  Increasing customer retention by just 5% boosts profits by 25 to 95%.”

Rosetta Consulting: “Highly-engaged customers buy 90% more often and spend 60% more per transaction.”

Harvard Business: “Acquiring new customers is anywhere from five to 25 times more expensive than retaining existing ones, depending on your industry.”

Accenture: “A 2016 study found that customers who are members of loyalty programmes, such as frequent flier clubs, generate between 12 and 18% more revenue than non-members.”

Invesp: “69% of consumers say choice of retailer is influenced by where they can earn customer loyalty/rewards programme points.”

The following features are standard within our Programme regardless of the pricing plan you choose.

Your own Loyalty Scheme
Run your own Loyalty scheme within a much wider Loyalty Programme.
Digitally Managed
Digitally managed – no cards/stamps required. Offer wording/targets can be changed on the fly without affecting the consumers
Attract new customers & influence your footfall
Boost footfall during quieter times with higher loyalty points value (choose certain days, time of the day or periods in the year). You could also tailor your rewards towards certain products, maybe you are now selling footwear or a new dish on your menu - offering rewards for these items will gain you valuable feedback and product awareness.
Retain existing customers
Offer a loyalty reward for returning to you over the course of the year.
Advertise your offerings to our entire member base
Using our App or web dashboard consumers can browse through all offerings from every participating retailer, even if they are not a customer of yours. Your offering could be the key influencer of where that customer visits on that particular day.
Customer Interaction & Marketing
Every member of our Programme who shops with you is added to your available contacts. You can reach out to your customers in bulk through newsletters. Using our powerful analytics tool – create customer groupings based on behaviour (such as customers who tend to buy a particular product or customers who have not visited you in the last month) and send them relevant offers and messages by email or App notifications.
Significant Sign-up Rebates
We offer a financial reward to you for each consumer who registers from your store – a way of saying thanks for helping out and a way for you to greatly reduce, and in some cases eliminate, your monthly fee.
So, how much does it cost to be involved?

Loyal to Fylde wants to give every retailer the opportunity to be involved for FREE!

During 2018 we offer packages varying between £15 and £25 per month depending on how your business operates.  We can discuss your best option in an introductory meeting which you can arrange below.

There is a one-off joining fee of £100 to join us.

When your business is live we will pay you back on a direct commission basis dependent on how many new consumers you can refer to the programme.  This payback will cap when you have earnt back all of your monthly cost.

This is our way of saying thanks and giving back to local businesses.

Arrange a visit

Already decided to join us? Pre-register

How do I scan my customers' rewards card?

All scanning is done through our App and we have two options available depending on what type of retailer you are:

1. Retailers using at least one till: We recommend taking advantage of our pre-loaded 7″ tablet.  This tablet will sit at your designated till and this will be your point of collection for reward points.

A customer will either present their physical card or their QR code on their Smartphone App and the tablet uses it’s camera to scan the code.  The customer’s details will appear on screen and you will be able to issue the points based on the cost of the transaction.  This is all complete within seconds.

2. Sole/Mobile Retailers: The system works exactly as above but we would recommend that you use your mobile phone to scan the card/code.

Is there a joining fee to join the Programme?

Yes there is a one-off joining fee to join.

Lite package – £100 + vat

Standard package – £150 + vat (£50 will be refunded after 6 months in the programme – this is to cover us for the tablet cost)

Work in Progress

Coming soon….

Pre-registration is now open! We have a commitment to our early-adopting retailers to not launch the Programme until 50+ consumers have also pre-registered.  Please enter your details in the box below and we will contact you once commitments have been met to enrol you into Loyal to Fylde.

Pre-Register Today!